BUYMA Shipping: USPS

■  Drop-off location

https://www.usps.com/locator/glossary.htm

■ USPS packing guidelines and packing material support

https://www.ups.com/us/en/support/shipping-support/packaging-tips.page

■ About USPS Coverage

USPS policies apply even when using BUYMA shipping.

The only compensated shipping service is Priority Mail Express.
For more information about USPS compensation, please click here.

(1) Guaranteed delivery time: Can only be applied for and processed at your local post office within 30 days of shipment. For details, click here.

(2) Shipping Trouble Compensation: If you have selected USPS Priority Mail Express for BUYMA shipping and your shipment is lost or damaged, BUYMA will file a claim on your behalf. 

Please contact BUYMA Member Support with the following information within 7-53 days of shipment.

• Order ID
• Tracking No.
• Cargo details: weight of the shipment/contact information of the recipient (customer)
• Receipt of the shipping invoice
• (only in case of damage) Photographs of the shipment: photos of the shipment at the time of inspection and at the time of arrival showing the damage.

Reference) https://www.usps.com/help/claims.htm

*We will not be held responsible in the event that we are unable to file a claim on your behalf due to an application being filed after the deadline or the required documents not being received by the deadline.

BUYMA will file a claim on behalf of the personal shopper and does not promise compensation from the USPS. The USPS will make a decision based solely on the documents submitted by the personal shopper.

*Without sufficient supporting documents, the processing of the claim may be delayed or the claim itself may be disapproved.

■ Other Notes

Commercial Invoice: In the case of USPS, all necessary information is on the label, so an invoice is not required.

■ EEL / PFC * For international shipments from the U.S.

According to the U.S. government policy, international mail from the U.S. must include the AES/ITN or EEL code on the customs declaration form.

International shippers shipping more than $2,500 from the U.S. will be required to submit the code.
→ Please refer to the BUYMA Shipping Guide FAQ for details.

*Please refer to the U.S. Census Bureau website for information on how to select an EEL code and obtain an AES/ITN code.
*If you have not yet obtained an ITN code for a shipment that requires an AES/ITN code, you will need to complete the necessary procedures. Please note that it takes some time to obtain an ITN code, so please allow enough time for the procedure to be completed before the shipping date.

*Please note that BUYMA does not provide individual consultation regarding EEL / PFC. Please refer to the U.S. Census Bureau website, etc., and contact each specialized agency directly with any questions.