Authenticity

BUYMA services ONLY the sales of brand-new, authentic items and we haven't detected any fraud items since our service has begun in 2005. As our policy, if Personal Shoppers cannot verify the authenticity of an item, it cannot be listed on BUYMA.

♢How could be sure if the item is authentic or not?

・They verify the authenticity of the items before shipping out to you.

・You may ask the Personal Shopper for authenticity tag, guarantee card, receipt of the item etc....

* However, if you see any suspicions, please see Customer Protection page.

♢You may need to inform the following details when you contact us

・Provide the images of the item

・Appeal details of the issue