The delivered item has significant defects

As a general rule, returns or exchanges may not be made once your order has been confirmed.

More information on this:

https://buyma-us.zendesk.com/hc/en-us/articles/211626537-Are-refunds-and-exchanges-allowed-

♢However, you may return your item if you found following issues below

・The zipper of the dress cannot be closed

・The item is stained or scratched

・The item's parts are missing

etc....

♢What you need to do if you would like to return the item for above reasons...

Please contact the seller with images of the delivered item and details of the issue via BUYMA message system

*How to contact the seller directly?

https://buyma-us.zendesk.com/hc/en-us/articles/210955458--How-can-I-contact-Personal-Shoppers-directly-

♢What's the next step if the seller accepts returning the item...

Please ship the item back to the seller with tracking number. When the seller receives the item, we can cancel the order and issue a full refund back onto your payment card.

* If the issue cannot be resolved directly, then please contact BUYMA Member Support.