As a general rule, returns or exchanges may not be made once your order has been confirmed.
More information on this:
♢However, you may return your item if you found following issues below
・The zipper of the dress cannot be closed
・The item is stained or scratched
・The item's parts are missing
♢What you need to do if you would like to return the item for above reasons...
Please contact the Personal Shopper with images of the delivered item and details of the issue via BUYMA message system
*How to contact the Personal Shopper directly?
♢What's the next step if the Personal Shopper accepts returning the item...
Please ship the item back to the Personal Shopper with tracking number. When the Personal Shopper receives the item, we can cancel the order and issue a full refund back onto your payment card.
* If the issue cannot be resolved directly, then please contact BUYMA Member Support at firstname.lastname@example.org.