Order Troubleshooting

In the event of a problem during an order, we will judge the situation on an individual basis after carefully examining the details of the facts and communication with the customer.

*In BUYMA, the personal shopper is responsible for the delivery until the item is received by the customer, so order is completed only when the customer has received the item and confirmed that there are no problems.

If there is difficulty in resolving the issue with the customer, BUYMA or other organizations may intervene depending on the problem, but we ask that the seller first discuss the issue with the customer concerned. 

We ask for your understanding and cooperation in order to complete the transaction smoothly.

In the unlikely event that a resolution is difficult, please contact us for a consultation.
When contacting BUYMA Member Support, please be sure to provide the Order ID and the details of the problem.
We will examine the details carefully and provide support, including suggestions on how to deal with the issue.

BUYMA Terms of Use

Please refer to the BUYMA Terms of Use for the CHAPTER V DISCLAIMER.

About bank transfer requests

You are responsible for handling the order until the item is safely delivered to the customer, so please be responsible for handling the order until it’s completed. 

*If a problem is found in an order for which the Sales amount has already been transferred to the seller, BUYMA may withhold the deposit of the next transfer. Please be aware of this beforehand.

Therefore, if there is a problem with the delivery of your order due to delivery delays or other reasons as of the date when you can apply for the Payment request, we ask for your cooperation in postponing the Payment request until the item has arrived and the problem has been resolved.