In order to ensure smooth and trouble-free transactions, BUYMA has established prohibitions.
Please make sure to check the following points before listing items or starting activities, and follow the rules.
■Prohibited items
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Foodstuffs
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Items that are not for sale, such as novelty goods and sample goods
- In some cases, items that are not for sale, such as novelty goods and sample goods, or items that were produced or sold, are given away free of charge for a limited period of time as part of a sales promotion campaign, etc.
- In some cases, these items may be listed on the BUYMA as an exception, as long as the normal selling price at the place of purchase can be verified.
- Only sellers who are allowed to list cosmetics on BUYMA are allowed to handle samples of cosmetics, provided that the ingredients are carefully checked for deterioration and the item description is accurate.
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Cosmetics, quasi-drugs, pharmaceuticals, medical devices, miscellaneous hygiene items, health foods, and health care items
(except in cases where we allow exceptions as described below)
(1) Who is allowed to list
Eligible sellers may exhibit eligible items if all of the following conditions are met
(i) The seller's place of residence is in a country or region other than the Prohibited Regions.
Prohibited areas: Hong Kong, Taiwan, China (as of 8/5/2016)
(ii) The items do not require any approval or documents for sale by the seller or purchase by the customer under the local laws of the customer's area of residence.
(iii) Other prohibited item categories and prohibited items as separately determined by BUYMA.
Prohibited item categories: quasi-drugs, pharmaceuticals, medical devices
(2) Who is allowed to purchase
In principle, customers who is living in Hong Kong, Taiwan, China, and South Korea are allowed to purchase.
However, as of March 25, 2020, the Beauty category will be purchased for North America, and the following categories will be available for customers, with some restrictions compared to the above Asian countries.
Beauty categories available to North American customers
Makeup
Makeup Accessories
Skin Care/Basic Cosmetics
Hair care
Body, Hand & Foot Care
Nail Goods
Bath Goods
Perfumes and Fragrances
Men's Beauty
(3) Notes
In the event that we are notified by the local authorities or as a result of confirmation of local regulations, we may withdraw an item from our listings as necessary, even if we have previously determined or stipulated that the item is eligible for listing. -
Item that infringes on the rights of others
*Brand counterfeit items in which the brand name or logo is used without the brand's permission.
*Brand counterfeit items that are made with the exact same design as the brand's genuine items sold by the brand. -
Item that may cause the customers to misidentify the origin of the item.
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Item that cannot be proven to be genuine.
Items purchased from private sellers whose purchase routes cannot be verified.
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item purchased from stores that buy and sell (recycle stores, pawn shops, etc.)
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Other items prohibited by the membership agreement (Article 11 of the BUYMA Terms of Use)
■Prohibited acts when listing items
- Listing words that have nothing to do with the item in the item details or title.
- Listing keywords or any other words that may lead to unwarranted hits in searches.
- Listing items in categories, brands, or themes unrelated to the item.
- Listing images or text that may mislead other users.
- Listing items using unauthorized photos, including photos of celebrities.
- Other activities prohibited by the Membership Agreement (Article 13 of the BUYMA Terms of Use).
Please be sure to provide accurate information in your item descriptions and photos. If you list an item with incorrect information, we may cancel the order at our discretion.
Also, if the details of the item differs greatly from the actual item in the photos, it may also cause trouble.
Please make sure to avoid complaints due to differences in perception by providing additional information in item comments (e.g., the actual item is a little more reddish, weighs about ○ kg, etc.) or by sending images to the customer for confirmation after the purchase.
■Prohibited acts during the transaction
- Failure to respond to inquiries from the customers
- Sending goods directly from the retailer or store to the customer.
- Shipping items to the customer without inspecting the items.
- Directing a transaction from the BUYMA to a transaction that is not conducted through the BUYMA.
- Making phone calls to the customer without permission.
- Other acts prohibited by the Membership Agreement (Article 13 of the BUYMA Terms of Service).
The BUYMA reserves the right to cancel individual orders or restrict the sale of items on BUYMA in the event that an item is found to be in violation of the Terms of Use. Please be careful.
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