International shipping rules are constantly being revised and new regulations are established.
In particular, due to the impact of COVID-19, import conditions and regulations in many countries are more fluid than ever, and we are receiving an increasing number of inquiries from sellers who have issues after order is placed or shipped that they are unable to ship to the customer's address.
Please make sure to check if the country you are shipping to is a viable country, as well as shipping restrictions and conditions before purchasing from a retailer or shipping.
Disclaimer
There are an unlimited number of combinations of shipping source and destination countries, and the applicable rules vary depending on the details of the item, such as material and country of origin.
In addition, regulations and practical information on international transportation are constantly being updated, making it difficult for BUYMA to provide comprehensive information.
Therefore, BUYMA cannot be held responsible for questions regarding international shipping, including the following items, which are frequently asked.
- Import/export status of the country shipping to/fromかShipping origin/destination country (e.g., delay information according to COVID-19)
- Customs regulations and tariffs in the delivery country
- Export restrictions in the country of delivery
- How to fill out customs clearance documents, etc.
- Contact information in case of delivery problems
We appreciate your understanding and cooperation in preventing problems.
▼UPDATES ▼
Export of Sunglasses to North America
The following eyewear items fall under the category of medical devices and must be approved by the FDA (Food and Drug Administration).
Example)
Sunglasses
Spectacle Frames
Spectacle Lens and Magnifying Spectacles
Please check the FDA official website or your shipping carrier for details.
Export of apparel items to North America valued over US$2,500
The following information will be required at the time of import declaration to North America:
- Details of the material, etc.
- Address of the factory in the country of origin
We have been informed that if the above confirmation is not received and the goods are not included in the import declaration for 5 days, they will be destroyed/returned.
When you receive an order for apparel items valued US$2,500 or more bound for North America, please be sure to contact the above-mentioned shipping carrier or specialized agency to confirm and prepare in advance whether or not the order is applicable to your shipment to avoid any problems after it is shipped.
Export to Germany
When selling to customers in Germany, it is mandatory to register for LUCID packaging. (Effective July 1, 2022)
Please refer to the following URL and contact your shipping company or specialized agency as soon as possible if you have any questions.
LUCID Packaging: This packaging law operated by the Central Agency Packaging Register (ZSVR) promotes the recycling and reuse of packaging materials.
Reference: VerpackG (Packaging Act) Requirements Impacting Shops Selling to Germany(etsy.com)
They will need a VAT Number for registration.
▶In addition to the Updates above, the BUYMA Shipping guide provides information on how to describe and respond to each regulation and rule. Please check it as well.
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