Order cancellations are only accepted in the event of any of the following cases:
◆Shipping deadline has expired
If the Personal Shopper fails to ship the ordered item out before the shipping deadline (within 18 days after the order has been placed), BUYMA will be forced to cancel the order.
◆Cancellations by Personal Shopper
Ordered item is not available (item has been sold out, discontinued, etc.)
In this case, the Personal Shopper should contact the buying Member immediately to notify them and cancel the order.
Please understand that BUYMA may also cancel an order if we suspect the item doesn't meet BUYMA's Item Quality Standards, or if either of the two Members are not complying with BUYMA's rules.
*If we suspect the buying Member and Personal Shopper to be using BUYMA's message system to coordinate a transaction outside of BUYMA in an attempt to avoid BUYMA surcharges, BUYMA may cancel the order and both Members' accounts could be suspended.