BUYMA is a c2c E-commerce platform that all items are listed by sellers, so please contact directly the seller selling the item for any item-specific questions/requests (ex. stock availability/size/color etc.) via BUYMA Message. Every seller has their own shop policies & promotions, and since you are buying from them, it is important to confirm regarding to shipping details or item details before placing an order.
Some examples of what Members inquire about using BUYMA Message:
・About item (stock availability, color, size, price, authenticity)
・About shipping details/ status
・Problems with their ordered item upon delivery (damages/defects etc.)
You can access BUYMA Message three different ways:
First Phase: If you haven't started contacting your seller yet....
1. Log in> Click on the "Contact the seller" button directly from the item page in order to inquire about that specific item
Second Phase: When the conversation has already started with your seller.
1. Log in> From within My Account > Message Box (for customers) in order to access previous message threads
2. Log in > at the upper righthand corner of the page you can find a message icon which will redirect you to your message inbox
*For your protection please refrain from sharing any personal information such as bank account and payment card number.
*If the seller does not respond to the customer's message within 3days, please contact at email@example.com