Are refunds and exchanges allowed?

As a general rule, once an order has been confirmed, returns or exchanges may not be made. 

BUYMA itself does not carry any physical stock of items. When you place an order, the seller selling that item will retrieve it from a third-party retailer, and thus returns/exchanges cannot be made. 

A refund or exchange is considered by BUYMA only in the following situations:

– Item is damaged upon delivery (ex: stained, scratched, stretched out, parts missing, etc.)
– Delivered item is not what was ordered (ex: sizing is different, color is different, etc.)
– Item was not delivered

Please contact the seller, via BUYMA Message, with photos of the delivered item and order ID. If the issue cannot be resolved directly, then please appeal to BUYMA Member Support.