This FAQ is a summary of how to use BUYMA.
Please refer to each linked page for detailed instructions.
How to list itemsPlease refer to the FAQ HERE.
How to reply to your inquiryPlease refer to the FAQ HERE.
※We have prepared Templates, please use them when you reply to inquiries.
How to handle after receiving an order① Reply to a customer
Please refer to the FAQ HERE.
※Template is available for your use.
Please click HERE to check how to notify shipping.
*The deadline for shipping is 18 days from the day of the order. If the item cannot be shipped by the deadline, please contact BUYMA Member Support with the customer's agreement.
The customer is responsible for customs duties. Please inform customers in advance.
Please keep the photos of the inspection, purchase receipt, and shipping receipt to prevent any trouble after delivery.
For more information about inspection photos, please refer to FAQ HERE.
In principle, it is prohibited to change the delivery address after an order is placed. (For more information, please check HERE).
Regarding ShippingWith BUYMA Shipping, you can use private shipping services such as DHL at affiliated prices. Please click HERE for details.
Please make sure to use a shipping method with tracking service (with signature). （Please click HERE for more details.)
How to transfer the sales amount.23 days after the shipping notification, you can request a bank transfer from the order list.
※Payment will be based on the FX rate on the day of the transfer.
Please refer to more details in the FAQ HERE.
Please check the BUYMA FAQ for other information.