What is BUYMA DHL Delivery Service?

BUYMA DHL Express Delivery Service is a beneficial delivery method, only available for sellers who ship from Japan.

Currently Japan only. Areas will be expanded in the future.

■　What is “ON DEMAND DELIVERY”?

“ON DEMAND DELIVERY” is a service provided by DHL.

It informs customers the expected delivery date in advanced, and allows to select the best delivery option that suits their requirements. 

After the customs clearance, DHL will contact you via SMS or email, please choose your prefered delivery option.

■　About Customs Duties

≪Regular case≫

DHL will reimburse for your customs duties. You will be charged for the customs duties and for any additional fee upon delivery by the delivery person. 

*You will only be able to pay by cash.  

≪Prepayment case≫

For cases when custom duties exceeds certain amount, you may be contacted to pay the customs duties in advanced by DHL. Please make the payment according to DHL’s instructions.

■ Customer Protection

If you found any problems with the delivered item, please read Customer Protection first.

BUYMA DHL Delivery Service may issue a refund in cases when a delivered item has defects.

If the item has defects, please make sure to send the following images to BUYMA Member Support ([e-mail]) as soon as possible.

1. Images of items in the box/parcel
2. Images of damaged parts